S. No FAQ

Getting Started

Yes, it is safe to access utility services via the application. We ensure to provide maximum level of security and confidentiality of user’s data.

To register, enter all the required information. On successful submission, an automatically generated email with an activation link will be sent to the registered email address.

Navigate to ‘Login Help’ on your landing page.

  • To recover a forgotten password:
  • 1) Click ‘Forgot Password’ if the account is already registered.
  • 2) Enter your registered Email ID and click on ‘Submit’ button to recover the password.
  • 3) Once you click on ‘Submit’ button, an automatically generated email is sent to your email address along with a conformation link to reset the password.
  • To recover a forgotten user ID:
  • 1) Click ‘Forgot User ID’ to recover a forgotten User ID.
  • 2) Enter your registered Email ID and click on ‘Submit’ button to recover the User ID.
  • 3) Once you click on ‘Submit’ button, an automatically generated email is sent to your email address along with the User ID.
  • Other signing in problems:
  • Click ‘Problems in Sign In’ to connect with the user service via email for any issue related to signing in.

While registering if you enter invalid Account Number, Email Address, Zip Code and last 4 digits of SSN and submit the invalid information beyond the authentication limit within 24 hours, your IP Address gets blocked.

Account Management

Click ‘My Account’ module on the dashboard. The ‘Profile’ section of ‘My Account’ will enable you to update your Primary Phone, Alternate Phone and Email ID.

The ‘Profile’ section of ‘My Account’ will enable you to update your mailing address. Using the ‘Edit’ icon user can edit the mailing address.

Yes, it is secure to provide your credit/debit card and bank account details.

Navigate to ‘Settings’ from Dashboard or from ‘My Account’ module. You can choose multiple notification preferences for connect me, billing, service and outage. You can also select the mode of communication such as Email/ Push/Text.

Upon successful login, you will see ‘About My Home’ screen display where you can provide your home related information for the registered account/property. Same information can be updated by visiting ‘About My Home’ tab in ‘My Account’ module.

Billing and Payments

Keeping your personal information confidential and secure is the top priority for us. We have developed security procedures and policies to safeguard and protect your personal information. The user name and password you use to login are unique identifiers that only you know. As long as you don't share this information with others, your information is secure in the application.

Once your monthly bill is generated, you can view your bill online.

Yes, you will be notified when the bill is due.

Payments can be made using your Credit/ Debit Card or Bank Account. Navigate to the ‘Billing’ module. Click on ‘Pay now’ under the ‘utility bill’ section. Enter/Update the payment amount and click ‘Next’. You can provide the required details of the payment mode to complete the transaction.

Navigate to the ‘Billing’ module. Click on ‘Pay Now’. The user can make partial payments of the utility bill with desired amount.

Yes, Navigate to ‘Payment Location’ on dashboard for the list and map view of the utility’s bill payment locations. The locations are displayed based on your GPS coordinates to provide convenience. You can also use the ‘city’ filter to get payment location data of selected city.

Navigate to the ‘Billing queries’ on the ‘Billing’ module. When you click on ‘Billing Queries’ tab, you will be redirected to ‘Connect Me’ module. This will allow you to send email request for billing/ payment related queries.

Usage Monitor

Navigate to the ‘Usage module’ on the dashboard. Usage module provides graphs and charts illustrating consumption, and current rates of power. This module by default displays customers’ power consumption for monthly usage in bar graph format.

Your account information is confidential. Usage data, meter, and premise information is accessible by only your current Retail Electric Provider.

Efficiency and Sustainability

Yes. If you are a registered user with utility, you are eligible to enroll for rebates and programs.

You may be eligible for rebates. Rate of incentive can be availed by enrolling for the respective rebate.

To ensure your comparison is valid, we've chosen specific homes that are nearby and have characteristics that typically lead to similar energy needs such as home size and heating source. And importantly, we include only homes that appear to be occupied at the time of the comparison. We do not include homes that appear to be empty based on low energy usage during the given period.

Service Requests

Navigate to ‘Service’ module on the dashboard. ‘Service’ module provides you the ability to enter and log service requests that includes move in/move out, service transfer etc.

Scheduled / appointment date for the service request automatically defaults to the next business day. Navigate to ‘Service’ module. This section provides the option to update scheduled date. You can only select a future business day from the date picker as Schedule date.

Yes, you can avail multiple services at the same property address.

Outage Center

Navigate to the ‘Outage’ module. Click on ‘Report Outage’ in order to report an unplanned outage to the utility by providing the necessary information.

Yes. If you have enabled text/email/push notifications for outage from ‘Settings’ section of ‘My Account’ module, then you will be notified prior to an outage.

Yes. Navigate to ‘Outage’ module on dashboard. Click the respective icons to view various Planned and Current outages on the map along with the following information:

  • Title of the outage
  • Date and time of the outage
  • Customers Affected
  • Community Affected
  • Estimated Restoration
  • Report Info- Cause of the outage

Navigate to ‘Outage’ module. By default a map is displayed on the user interface, which displays the outage at the customer’s current location with a pin pointed to the area. Click on this pin to view the information about the outage. Using the ‘Status’ and ‘Estimated Restoration’ you can track the status of the outage.